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art of people management

The Art of People Management – 3 days

As a manager, you are responsible for managing “the employee experience” at work. What does this responsibility involve? It requires placing a very strategic and intentional focus on creating the people management skills that contributes to effective performance among all your staff members.

This 3-day interactive program is designed to support managers of all levels through the various stages of the employee experience, creating the necessary leadership skills and strategies to effectively manage people to top performance and high engagement. The focus on the content is to develop an understanding of respectful workplace communications while understanding that each person in the organization has something of value to contribute.

The energy and pace were terrific

Each section of the program focuses on a supervisory theme, including:

  • Essential Supervisory Skills
  • Effective Workplace Communication
  • Respect in the Workplace
  • Resolving Workplace Conflict
  • Appreciation in the Workplace
  • Managing Day to Day People Challenges

This 3 day program takes place over a 4 week period and is designed with breaks between the learning days to allow participants the opportunity to try out their learning. Throughout the training, participants are encouraged to commit to actions that will support and expand their learning. As an added value, following the training, all participants are provided with a “one-to-one” follow-up conversation with the program facilitator. The focus of these calls is to provide support for individual leadership needs and current HR challenges.

The Art of People Management is designed to support managers, supervisors and team leaders on their leadership journey.


DAY 1: MBTI and Essential Supervisory Skills

• Using the Myers Briggs Typology, learn the fundamentals of personality dynamics
• Learn the strengths and weaknesses behind all 16 types
• Learn how your type expresses itself naturally in your daily work
• Learn how to tap into your staff’s preferences and build the bridges between the types in your organization

DAY 2: Communication & Generations in the Workplace

• Learn the building blocks of effective communication: active listening, paraphrasing, body language / non-verbal communication, and effective use of questions
• Learn about assertive communication, conflict resolution, giving feedback, and typical roadblocks to communication
• Learn about the 5 generations in the workplace: review techniques for communication across generations, recruiting, and retaining

DAY 3: Appreciation, Managing the Day to Day, & Wrap up

• Learn about the 5 languages of appreciation in the workplace, the difference between recognition and appreciation, and showing appreciation to your team
• Learn about respect in the workplace: why it’s important, how we build it, plus definitions and consequences of harassment and bullying
• Learn about managing day to day challenges, retention, accountability, and dealing with stress
• Wrap Up Goal setting: Myself as a Manager, 1 Year from Now

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